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How idntogel8 Handles Your Privacy

This Privacy Policy explains exactly what data we collect when you use your account, make deposits via DANA, OVO, or GoPay, and browse the lobby.

Account data protectionDANA, OVO, GoPay wallet contextCookie controls explainedYour right to access or delete dataContact path always open
idntogel8 How idntogel8 Handles Your Privacy
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a data access or deletion request. Our team reviews privacy queries and responds with a written confirmation.

Email Support

Send your request to our support address listed in the account help section. Include your registered e-wallet (DANA, OVO, or GoPay) so we can verify your identity quickly.

Account Help Centre

Log in, go to Settings, and select Privacy Request. You can download your data, update consent choices, or start a deletion request directly from that page.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Encrypted Account Storage

All account credentials and wallet identifiers — including your linked DANA or OVO details — are stored with encryption at rest. We use SSL on every page so data in transit stays protected from interception.

Cookie Controls

We use session cookies for login state, analytics cookies to understand lobby usage, and optional preference cookies. You can adjust or withdraw cookie consent at any time through the cookie banner in your browser.

Data Retention Policy

Transaction records tied to DANA, OVO, and GoPay payments are kept for the period required by applicable regulations. Once that period passes, we delete or anonymise the data unless an active dispute requires us to hold it longer.

Who Can Access Your Data

Only authorised staff and verified third-party processors — such as our payment gateway for GoPay or OVO transfers — can access your personal data. Access is logged and reviewed on a regular basis.

Common Privacy Questions From Our Account Holders

These are the privacy questions we get asked most often. If you are based in Jakarta or anywhere else in Indonesia, the same policy applies to your account. Availability of our service depends on local law and eligible regions.

We collect your name, email address, and the e-wallet identifier you use — DANA, OVO, or GoPay. Device type and IP address are also logged to protect your account from unauthorised access.

Yes. Log in, go to Settings, and select Privacy Request, or contact us via live chat. We will compile and send your data in a readable format within the timeframe required by applicable regulations.

We share data only with payment processors handling DANA, OVO, and GoPay transactions and with fraud-prevention services. We do not sell your personal data to any advertising or marketing party.

Submit a deletion request through the Privacy Request option in your account Settings, or email our support team. We will confirm receipt and complete the deletion within the regulatory timeframe, unless a dispute is open.

Transaction records linked to your DANA, OVO, or GoPay deposits and withdrawals are kept for the period mandated by applicable law. After that, records are deleted or anonymised unless an active dispute requires retention.

Yes. The cookie banner can be reopened through your browser settings at any time. Withdrawing consent for analytics cookies does not affect your ability to log in or use your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.